top of page

Stetson Shipping & Logistics Terms and Conditions

  1. Shipper warrants that each package in this shipment is properly described on the BOL, is properly marked, and addressed, is packaged adequately to protect the enclosed goods to ensure safe transportation with ordinary care in handling, and except as noted, is in good order and condition. For articles shipped in unenclosed containers that are adequately packaged and marked to ensure safe transportation with ordinary care in handling, STETSON shall not be liable for damage/loss unless abusive handling and/or loss is evident and is so noted on the delivery receipt at the time of delivery. NOTE: A shipment in which delivery is made in exchange for a clear delivery receipt shall be prima facie evidence of having received ordinary care in handling.

  2. At the time of delivery, the Consignee must note on the BOL any exceptions to the shipping containers that would indicate a discrepancy (i.e., shortage in the shipment, damage to the containers or possible damage to the contents of the containers). The Consignee may not inspect the contents of the shipping containers until the Consignee signs for the shipment on the delivery receipt. NOTE: Such notations as "subject to inspection" and "subject to recount" are not exceptions.

  3. STETSON shall not be liable in any event for any special, incidental, or consequential damages, including, but not limited to loss of profits, income, interest, utility, or loss of market, whether or not STETSON had knowledge that such damages might be incurred.

  4. Any and all claims against STETSON must be received in writing within 48 hours of date and time of delivery.

  5. Due to the inherent nature of the time-definite freight business, STETSON does not guarantee pick up, transportation, or delivery by a stipulated date or a stipulated time, nor shall STETSON be liable for the consequences of failure to do so.

  6. Rates and charges for this shipment will be based on actual or dimensional weight, whichever is greater.

  7. STETSON shall have the right to (i) substitute alternate carriers or other means of transportation; and (ii) select the routing or deviate from that shown on the face hereof.

  8. This shipment is subject to inspection by STETSON; however, STETSON is not obligated to perform such inspection.

  9. Should STETSON successfully defend itself in any legal actions brought by any party with an interest in this shipment, STETSON shall be entitled to reasonable attorney fees and costs.

  10. It is understood that STETSON and its subcontractors are not insurers. Insurance, if any, shall be obtained by the exhibitor. Amounts payable by Stetson hereunder are based on the scope of the liability as herein set forth and are unrelated to the value of the exhibitor’s property. It is further understood and agreed that STETSON and its subcontractors do not provide for full liability should loss or damage occur.  In the event that STETSON or its subcontractors should be found liable for loss or damage to Exhibitors equipment, the liability shall be limited to the specific article that was physically lost or damaged. Such liability shall be limited to a sum equal to $.10 per pound per article, with a maximum liability of $50.00 per item or $1,000.00 per shipment, whichever is less, as agreed upon damages and exclusive remedy. Provisions of this paragraph shall apply if loss or damage, regardless of cause or origin, results directly or indirectly to property through performance or nonperformance of obligations imposed by the offering of services to Exhibitors or from negligence, active or otherwise, by Stetson, its subcontractors, or their employees.

  11. Be sure your freight is insured from the time it leaves your origin until it is returned after the show. It is suggested that Exhibitors arrange all risk coverage. This can usually be done by riders to existing policies. Contact your insurance representative. Be sure your liability insurance is in effect during transit and return of your freight, during storage and at show site.

  12. The Exhibitor agrees, in the event of a dispute with STETSON or its subcontractors relative to any loss, damage, or delay to any of the Exhibitors freight or equipment, that the exhibitor will not withhold payment in any amount due to STETSON for shipping services or any other services provided by Stetson or its subcontractors as an offset against the amount of the alleged loss. Instead, the exhibitor agrees to pay Stetson prior to the close of the show for all such charges and further address to any claim the Exhibitor may have against STETSON, or its subcontractors shall be pursued independently by the Exhibitor as completely separate.

Please read carefully: The following Terms & Conditions define the respective parties’ responsibilities of the contractual agreement between Stetson Convention Services, Inc. and you, the Exhibitor. Acceptance of said terms and conditions will be construed when any of the following conditions are met:


  •  Signature of the Payment Authorization Form or

  •  An order for labor, services, and/or rental equipment is placed by an Exhibitor with Stetson or

  •  Work is performed on behalf of Exhibitor by labor secured through Stetson



The name Stetson Convention Services, Inc. shall be construed within the meaning of this contract as Stetson Convention Services, Inc. and their employees, officers, agents and assigns, affiliated companies and related entities including but not limited to any subcontractors Stetson may appoint. The term Exhibitor shall be construed within the meaning of this contract as the EXHIBITOR and/or its employees, agents, representatives and/or any Exhibitor Appointed Contractor (EAC).




Full payment, including any applicable tax, is due in advance or at show site. A $25.00 administrative fee will be applied to any refund based on overpayment of check. Stetson will charge a processing fee of 5% on the total amount of any invoice requiring a change of payment after the original payment has been processed. All payments must be in U.S. funds and all checks must be drawn on a U.S. Bank. Orders received without advance payment or after the deadline date will incur additional (standard) charges as indicated on each order form. All materials and equipment are on a rental basis for the duration of the show or event and remain the property of Stetson except where specifically identified as a sale. All Stetson rentals include delivery, installation and removal from Exhibitor’s booth. In case of cancellation, charges will be applied to all labor orders that are not cancelled in writing at least five days prior to the scheduled start time. If services have already been provided at the time of cancellation,no refund will be given. It is Exhibitor’s responsibility to advise Stetson personnel of any problem with any orders, and to check invoices for accuracy prior to the close of the exhibit. If Exhibitor is exempt from payment of sales tax, Stetson requires an exemptions certificate for the state in which the services are to be used. Resale certificates are not valid unless Exhibitor is rebilling these charges to its customers. For International Exhibitors, Stetson requires 100% prepayment of advance orders; any orders or services placed at show site must be paid at the show. For all others should there be any pre-approved unpaid balance after the close of the show, terms will be net 15 due and payable in Pittsburgh, PA upon receipt of invoice. Effective 15 days after invoice date, any unpaid balance will bear a finance charge at the lesser of the maximum rate allowed by applicable law, or 10% per month for the length of the outstanding invoice. If any finance charge hereunder exceeds the maximum rate allowed by applicable law, the finance charge shall automatically be reduced to the maximum rate allowed, and any excess finance charge received by Stetson shall either be applied to reduce the principal unpaid balance or be refunded to the payer. These payment Terms &Conditions shall be governed by and construed in accordance with the Laws of the State of Pennsylvania. In the event of any dispute between Exhibitor and Stetson relative to any loss, damage or claim, such Exhibitor shall not be entitled to and shall not withhold payment, or any partial payment, due to Stetson for its services as an offset against the amount of any alleged loss or damage. Any claim against Stetson shall be considered a separate transaction and shall be resolved on its own merits. Stetson reserves the right to charge Exhibitor for the difference between the Exhibitor’s estimate of charges and the actual charges incurred by Exhibitor, or for any charges that Stetson may be obligated to pay on behalf of Exhibitor, including without limitation, any shipping charges. If Exhibitor provides a credit card for payment and charges are rejected by the Exhibitor’s credit card company for any reason, Stetson hereby provides notice that it reserves the right, and Exhibitor authorized Stetson, to continue to attempt to secure payment through that credit card for as long as unpaid balances remain on Exhibitor’s account.


bottom of page